Renunciation right


For online orders, consumers dispose of a renunciation rigth of fourteen (14) calendar days from the day after delivery of the goods or, in case of a service, the day after acceptance of the appropriate order by Belgian Telecom. However, this right of cancellation automatically expires when the consumer explicitly requests to waive his right of withdrawal during the ordering process or when using the service, even if the use of the service occurs before the end of the term of fourteen (14) calendar days. The cost and the risk of returning goods that are part of the terminated agreement, are fully borne by the buyer. The return of these goods should be done immediately, i.e. once the buyer notified Belgian Telecom (Centrea CVBA) of the termination of the agreement. In accordance with the law, Belgian Telecom will reimburse the amount the buyer paid for the canceled service(s).